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In-Clinic Guidelines
  • We ask that you show up as close to your appointment time as possible. No earlier than 2 minutes before your appointment time.

  • All clients MUST use the hand sanitizer provided at the waiting room entrance upon arrival and before entering the therapy room.

  • Masks are no longer required. Feel free to wear one if you feel more comfortable and your therapist.

  • We will use a Health Canada DIN rated disinfection to sanitize and disinfect the therapy room and waiting area after each client session.

  • If you are feeling unwell or have any of the following symptoms of COVID-19, or may been in contact with someone who tests positive for COVID-19, you MUST reschedule your appointment. There is no cancellation fee for anyone who is experiencing symptoms or may have been in contact with a positive COVID-19 individual.

    • fever

    • new onset of cough

    • chills

    • unexplained fatigue

    • headache

    • sore throat

    • runny nose

    • stuffy or congested nose

    • lost sense of taste or smell

    • difficulty breathing

    • difficulty swallowing

    • pink eye

    • digestive issues (nausea/vomiting, diarrhea, stomach pain), or

    • for young children and infants: sluggishness or lack of appetite


What is Teletherapy?
Teletherapy services are provided using online video conferencing on a computer or tablet. The clinician supports the child through various activities, either digital or direction based, to target their goals. Research has shown that teletherapy, for some children, can be just as effective as a traditional therapy model.


How long are the sessions?
Teletherapy sessions may vary in length depending on your child’s age/ability. The average session is 30 to 45 minutes.

What will I need?

  • A computer or tablet (with video and audio capabilities)

  • High Speed Internet

  • Headset with microphone (optional)

Do I (the parent) need to do anything?
Depending on your child’s age and needs, you may be required to stay with your child during their session to assist with any technical issues and/or help support them with tasks or behaviour. Your support is vital to a successful teletherapy session.

Setting up for a successful session
Make sure your child has eaten and used the bathroom before he/she starts his/her session. Have the computer or tablets set up in a quiet part of your home and ask other family members to use quiet voices and low volume on electronics while the session is in progress. Make sure your computer or tablet is plugged into a power source during the session.

What if I have questions about my child's session?
You are a critical part to your child’s communication success. Questions are always welcome but please wait until after the session. Keep a notebook or your phone handy during the session and write down any questions that may come up. Your clinician will allow 5 minutes at the end of your sessions to answer any questions or you can send your clinician an email with the questions.

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